Scalable Healthcare Software Built for Compliance, Efficiency, and Growth
Overview
Pungo partnered with a leading Canadian healthcare provider to design and deploy a custom Infusion Clinic Portal across 30+ locations nationwide. Our mission: create a compliant, cloud-based, user-friendly portal that streamlines referrals, clinical workflows, scheduling, and operational reporting for infusion therapy services.
Our custom-built solution is now powering referral management, appointment coordination, and real-time reporting—all within a secure, scalable platform.
👉 Looking to modernize your healthcare operations? Book a free strategy session with Pungo
Client Challenge
Healthcare teams were relying on manual processes, paper-based referrals, and disconnected systems, which led to:
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Delayed patient intake and treatment scheduling
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Referral leakage and poor visibility for physicians
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High administrative burden on nurses and clinic staff
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Difficulty scaling operations across multiple regions
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Compliance risks under PHIPA and provincial health regulations
Pungo’s Solution: A Secure, Scalable Infusion Clinic Portal
We delivered a fully customized, web-based solution built for multi-site, multi-role healthcare environments—supporting clinicians, administrators, and regional managers.
🔐 Key Features:
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Digital Referral Intake: Accepts physician referrals via secure login, with real-time validation and smart routing to the appropriate clinic.
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Multi-Clinic Appointment Booking: Centralized dashboard for viewing availability, assigning staff, and managing regional calendars.
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Clinical Documentation System: SOAP notes, infusion logs, and adverse event tracking with strict access control.
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Real-Time Dashboards: Track patient volume, turnaround times, staff capacity, and no-show rates with exportable reports.
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PHIPA-Compliant Security: End-to-end encryption, audit logs, and fine-grained user permissions built in from day one.
Technology Stack
| Layer | Technologies Used |
|---|---|
| Frontend | React.js, TailwindCSS, Next.js |
| Backend | Node.js, Python (FastAPI), RESTful Microservices |
| Database | PostgreSQL (multi-tenant schema design) |
| Auth | Auth0 (SSO, OIDC, RBAC) |
| Cloud | AWS (ECS, RDS, CloudWatch, S3, Secrets Manager) |
| Messaging | SendGrid, Twilio SMS |
| CI/CD & Infra | Docker, GitHub Actions, Terraform |
Every element was designed to align with Canadian healthcare compliance and industry best practices for scalable digital infrastructure.
Implementation Approach
🔄 Agile Phased Rollout
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Discovery & UX Mapping: Stakeholder workshops, journey mapping, wireframing, and compliance planning.
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MVP Deployment: Built a core feature set for 3 pilot sites with rapid feedback loops.
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National Rollout: Rolled out to 30+ sites with region-based configuration and onboarding.
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Ongoing Support: Help desk, feature enhancements, and observability tools for proactive issue tracking.
Results & Impacts
| KPI | Outcome |
|---|---|
| Referral-to-Treatment Time | ⬇️ Reduced from 3–5 days to <24 hours |
| Admin Efficiency | ⬆️ Saved 200+ hours/month in manual coordination |
| Appointment No-Shows | ⬇️ Reduced by 38% via automated reminders |
| Compliance | ✅ PHIPA-Audit Passed with no critical issues |
| Physician Satisfaction | 🔼 9.5/10 across 30+ clinics |
| Active Weekly Users | 📈 98% adoption within 4 weeks of rollout |
Why Pungo?
✅ Built for Canadian Healthcare: We understand PHIPA, EMR interoperability, and bilingual clinical workflows
✅ Custom Software Expertise: Not one-size-fits-all—our solutions adapt to your clinic’s DNA
✅ Digital Transformation Partner: More than devs—we are your thought partners in strategy and scalability
Pungo is helping healthcare organizations become truly digital-ready.
Next Step: Let’s Build Together
Ready to eliminate bottlenecks and deliver faster, smarter patient care?
📩 Or email us directly at info@pungo.ca
Let’s make your clinics future-proof. With Pungo, you’re not just buying software—you’re investing in sustainable, compliant, digital healthcare infrastructure.
