Power Your Growth
Unlock the Future of Your Business Today
Ready to take your business digital? With Pungo, you can seamlessly integrate Shopify and Salesforce to enhance your operations. Increase your sales while improving your customer relationships. It’s time to transform how you do business and create lasting connections with your clients.
Case Study: Empowering Growth for a Dubai-Based Fashion Brand with Shopify & Salesforce
Client: Confidential SMB Client – Fashion Retailer, Dubai
Industry: eCommerce / Fashion
Region: UAE
Services: Shopify Development, Salesforce Integration, Digital Growth Strategy
The Challenge
A fast-growing fashion retailer in Dubai struggled with:
A clunky, slow-loading WooCommerce site
Disconnected customer data between marketing and operations
Manual processes for handling orders, returns, and CRM outreach
They needed a seamless, scalable eCommerce platform with built-in automation, customer intelligence, and Middle East-friendly UX.
The Pungo Solution
1. Shopify Migration + UI Overhaul
Fully redesigned storefront with mobile-first UX, Arabic RTL support, and optimized product flows
Integration with local UAE payment gateways (e.g., Telr, PayTabs) and shipping providers (e.g., Aramex)
2. Salesforce Integration for Operations
Connected Shopify orders to Salesforce CRM and Marketing Cloud
Automated customer segmentation based on purchase behavior
Set up return workflows and triggered SMS/email flows from Salesforce
3. Data & Reporting Enhancements
Built a real-time sales dashboard using Salesforce Reports + Shopify data feeds
Enabled product-level margin tracking and customer LTV analytics
💡 Tech Stack
Frontend: Shopify 2.0 + Liquid + Tailwind
Backend: Shopify Flow + Salesforce Apex APIs
Middleware: Zapier + Custom Webhooks
Localization: Arabic/English toggle, multi-currency pricing
Results (Within 90 Days)
| Metric | Before | After |
|---|---|---|
| Page Load Speed | 6.2s | 1.9s |
| Abandoned Cart Rate | 32% | 18% |
| Revenue/Month | $14,000 | $42,000 |
| Avg. Order Value | $37 | $61 |
| Email/SMS Conversions | <1% | 6.8% |
Client Quote
“Pungo delivered more than just a website. They built a digital engine that now powers our operations, marketing, and customer experience. We’re ready to scale across the GCC.”
Frequently Asked Questions
Got questions about integrating Shopify and Salesforce? We’ve answered some common queries to help you out.
Using Shopify and Salesforce together boosts efficiency and helps nurture better customer relationships. This combination allows data to flow seamlessly, automates tasks, and creates tailored experiences for your customers.
The integration can take a few weeks. The exact time depends on your specific needs and current setup. We work to make it as smooth and quick as possible.
No need for technical skills! Our team will help guide you through every step to make sure it goes smoothly.
Pungo offers full support after integration, including ongoing maintenance, training, and troubleshooting. We want to help you succeed.
If you have any other inquiries, we’re here to help! Don’t hesitate to reach out for more information at [email protected]
If you’re curious about our services or how we can tailor our solutions to your needs, we’re ready to assist!
Still Have Questions?
If you’re unsure about anything, just let us know. We’re here to help clarify!
