Empowering Care
Patient Solutions Showcase
Our focus is on transforming healthcare for each patient. With innovative tools and technology, we aim to improve your experience and ensure you get the care you deserve. Explore our effective solutions that meet today’s health challenges.
Patient Engagement
Our approach keeps patients engaged and informed, making healthcare a partnership.
Anytime Access
With our digital solutions, you can reach healthcare professionals whenever you need.
Data-Driven Care
We leverage data to support better decisions for patients and healthcare providers.
About
A leading Canadian digital health startup partnered with Pungo to transform how patients interact with clinics and pharmacies. The goal: streamline virtual appointments, medication refills, and prescription management via a secure, integrated mobile app—bridging the digital gap in primary care and pharmacy operations.
Amid growing demand for virtual health services and digital-first access to care, this startup sought to launch a mobile-first platform that could scale nationally, integrate directly with Electronic Medical Records (EMRs) like TELUS Health, and remain fully compliant with PHIPA and PIPEDA standards.
The Challenge
Clinics and pharmacies across Canada, especially independent and small-to-midsize practices, struggled with outdated, manual systems for managing patient appointments and prescription workflows. The client needed a platform that could:
Allow patients to book virtual or in-person appointments digitally.
Enable prescription refill requests securely through a mobile app.
Integrate with EMR systems to avoid duplication and streamline staff workflows.
Meet PHIPA compliance for all stored and transmitted health data.
Provide a responsive and accessible experience across all devices.
Include multilingual support and meet AODA accessibility standards.
Be delivered within four months to align with a regulatory funding cycle.
“We needed a partner who could execute fast without compromising on compliance or user experience. Pungo delivered beyond expectations.”
— Project Sponsor, Healthcare Client (Name Withheld)
Pungo's Solution and Approach
Pungo began with a structured discovery phase, conducting workshops with clinic staff, pharmacists, and patients to map current pain points. The solution included:
Cross-Platform Mobile App: Built with Flutter, supporting iOS and Android, featuring secure login, appointment booking, refill requests, and prescription tracking.
Web-Based Admin Portal: Developed using React and Firebase, offering staff a real-time dashboard to manage bookings, review refill requests, and message patients securely.
EMR Integration: FHIR-based API connection with TELUS Health for bi-directional syncing of patient data.
Zoom for Healthcare: Seamless integration to auto-schedule virtual consultations with secure meeting links.
Data Security Architecture: Deployed on Google Cloud Platform using serverless architecture (Cloud Functions, Firestore), with full encryption and audit trails.
Multilingual Support: Full English/French localization built into the interface.
Accessibility Built-In: WCAG 2.1 AA compliance, supporting screen readers, keyboard navigation, and adjustable font sizes.
Improved Patient Experience
Patients now enjoy an intuitive, mobile-first experience—booking visits, submitting refills, uploading insurance info, and receiving notifications with just a few taps. No more phone queues or paper forms.
“This is how digital health should feel—easy, secure, and human-centered.”
— User Feedback from Patient Survey
Data and Operational Intelligence
A backend analytics module, integrated with Firebase and Power BI, allows the clinic to:
Track appointment volume by provider
Monitor refill request turnaround time
Identify bottlenecks and reduce no-show rates
Collect demographic insights and satisfaction data
These insights empower decision-makers to optimize operations and improve patient outcomes.
What Our Clients Say
Real Stories from Real Patients
Data and Operational Intelligence
A backend analytics module, integrated with Firebase and Power BI, allows the clinic to:
Track appointment volume by provider
Monitor refill request turnaround time
Identify bottlenecks and reduce no-show rates
Collect demographic insights and satisfaction data
These insights empower decision-makers to optimize operations and improve patient outcomes.
Compliance, Scale, and Sustainability
Pungo designed the platform for low-maintenance scalability, with:
Serverless infrastructure to minimize cost and complexity
Role-based access control for PHIPA compliance
CI/CD pipelines for seamless updates
White-labelling capability for expansion into other clinics and pharmacy networks
The solution supports accessibility at every touchpoint—from mobile app to admin portal—ensuring inclusive access regardless of ability. It also supports French-language users, critical for Canadian healthcare compliance.
AI-Powered Smart Features
Pungo integrated AI features including:
Chatbot Triage: Powered by Google Dialogflow to automate answers to frequent patient queries
Predictive Scheduling: Surfacing available low-wait time slots based on usage patterns
Auto-Triage Forms: Natural Language Processing (NLP) for symptom entry and categorization
Future features in the roadmap include AI-based no-show prediction and smart intake routing.
Impact
Since launch, the platform has delivered:
43% reduction in admin time per patient
31% decrease in phone-based refill requests
Significant improvement in user satisfaction across age groups
A scalable platform now being evaluated by other clinics and pharmacy chains for deployment
“Pungo built more than a solution—they created a digital foundation that’s ready for the future of healthcare delivery.”
— Senior Stakeholder, Client Organization
